Solutions & Services
Connected Real Estate
By Use Cases
Connect and Collect
Analyze and Control
Optimize and Operate
Digital User Experiences
Platforms & Edge
IoT Edge & Sensors
SMARTer Installation, Support & Analysis
for best Outcomes
Dedicated installation and technical support team, who install hardware, Digital Blanket
Platform and our IoT & Smart Workplace solutions.
Our installation, technical engineers and partner engineers are well trained in technologies, platforms, IoT and Building System protocols, networking, security, hardware install etc.
Our partners are selected and trained to ensure they have similar expertise and competencies.
The Installation & Support team offer technical support, user induction and training services to ensure you can get the most out of your system.
Typical Scope of Work
Our process starts with pre-installation preparation through a checklist, on-site preparation wherever needed and then installation visits.
This may include network installation, system hardening, cloud / server preparation, hardware installation and configuration, Digital Blanket
installation & configuration, user creation, organizational hierarchy creation with permissions, module installation & configuration, module testing & data validation, rule configuration, dashboard and report configuration and more.
During installation, detailed training for your staff on the hardware and software will be provided.
Your solution will therefore be up and running and ready to use as soon as it is installed.
Our engineers will also support for user induction and training advice and guidance on best usage.
Remote or Onsite or Both
Our installation process could be either fully remote, partially remote or entirely on-site depending on the need and the contract.
On-going support for usability, bug fixes, hardware diagnostics and replacements etc. are also provided through remote access support or on-site visits as required.
Our expert team will support advanced analysis of the data that has been produced.
This is a value added service that includes data analysis, domain & industry expertise and standards, comparisons, benchmarks and recommendations for better efficiencies and cost reductions.