SMARTer Installation, Support & Analysis for best Outcomes
Dedicated installation and technical support team, who install hardware, Digital Blanket Platform and our IoT & Smart Workplace solutions.
Our installation, technical engineers and partner engineers are well trained in technologies, platforms, IoT and Building System protocols, networking, security, hardware install etc.
Our partners are selected and trained to ensure they have similar expertise and competencies.
The Installation & Support team offer technical support, user induction and training services to ensure you can get the most out of your system.
Typical Scope of Work
Our process starts with pre-installation preparation through a checklist, on-site preparation wherever needed and then installation visits.
This may include network installation, system hardening, cloud / server preparation, hardware installation and configuration, Digital Blanket installation & configuration, user creation, organizational hierarchy creation with permissions, module installation & configuration, module testing & data validation, rule configuration, dashboard and report configuration and more.
During installation, detailed training for your staff on the hardware and software will be provided.
Your solution will therefore be up and running and ready to use as soon as it is installed.
Our engineers will also support for user induction and training advice and guidance on best usage.