SMARTer Installation, Support & Analysis for best Outcomes
- Dedicated installation and technical support team, who install hardware, Digital Blanket Platform and our IoT & Smart Workplace solutions.
- Our installation, technical engineers and partner engineers are well trained in technologies, platforms, IoT and Building System protocols, networking, security, hardware install etc.
- Our partners are selected and trained to ensure they have similar expertise and competencies.
- The Installation & Support team offer technical support, user induction and training services to ensure you can get the most out of your system.
Typical Scope of Work
- Our process starts with pre-installation preparation through a checklist, on-site preparation wherever needed and then installation visits.
- This may include network installation, system hardening, cloud / server preparation, hardware installation and configuration, Digital Blanket installation & configuration, user creation, organizational hierarchy creation with permissions, module installation & configuration, module testing & data validation, rule configuration, dashboard and report configuration and more.
- During installation, detailed training for your staff on the hardware and software will be provided.
- Your solution will therefore be up and running and ready to use as soon as it is installed.
- Our engineers will also support for user induction and training advice and guidance on best usage.
Best-in-Class Installation & Support
Remote or Onsite or Both
- Our installation process could be either fully remote, partially remote or entirely on-site depending on the need and the contract.
- On-going support for usability, bug fixes, hardware diagnostics and replacements etc. are also provided through remote access support or on-site visits as required.
- Our expert team will support advanced analysis of the data that has been produced.
- This is a value added service that includes data analysis, domain & industry expertise and standards, comparisons, benchmarks and recommendations for better efficiencies and cost reductions.
Hassle- free Implementation
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