Industry reports show that over 50% of digital initiatives never meet the stated objectives in the first attempt. The reasons are many including improper assessment, wrong choice of technology, poor architecture definition and a lack of unified view of services.
A Digital Infrastructure enables organizations to converge & synergize Information Technology and Office Automation resources under an IP umbrella, thus enabling synergy of resources and services, reduction of costs and a framework for growth.
Enterprises design and build infrastructure component in silos. These include wired and wireless networks, data centres, access controland surveillance, building management & automation, AV and Digital Media, Machine to Machine systems etc.
These systems are designed, deployed and being managed by entirely different set of teams that seldom collaborate with others leaving these systems to work in silos with very little or no possibility for integration with each other.
A unified digital infrastructure can be achieved through unification at three layers;
- The physical layer through IP protocol,
- The enablement layer with integration of technologies across ICT, ELV, AV and M2M components and
- The service layer for integrating and synergizing process and people
Let us take some examples to demonstrate the value better.
For example in Healthcare, the key priorities are patient experience and satisfaction, cost reduction, process improvement and clinical quality. A unified digital infrastructure implemented with a service layer will enable improved patient experience and satisfaction through better safety, security and lower errors. It will also lead to process improvements through automation and cost reduction through elimination of waste, reduction of losses and real-time decision analysis. Mobile assets can be tracked in real-time, staff will spend less time searching for other staff as well as assets. Medication errors can be reduced through Patient ID tracking. Patient waiting time can be reduced through proper queue management and reduction of process time. AV solutions enable improved branding, messaging, guidance, entertainment, telemedicine and visitor management all leading to improved patient satisfaction and patient care. The service layer tracks compliance to standards like JCI or NABH, measures availability, performance and service levels of all connected equipment, tracks utilization of assets and consumables etc. all leading to cost reductions and improved efficiencies.
In Enterprise the priorities are safety, security, sustainability, ease of operations and improved utilization of assets. These are achieved through process automation across ICT, ELV, AV and M2M. In additional M2M solutions provide Energy metering and management to reduce energy needs and support sustainability, improve asset utilization and reduce asset losses, improve safety and security of staff and visitors.
You will realize that without additional investments, the digital convergence of multiple technologies and solutions with transformation of the data for process improvements through a service layer will enable better usage, higher efficiencies, lower costs and also ensure sustainability.
Its time to call in experts who have the expertise and the experience of visioning, technology as well as process automation.